Last Updated: July 30, 2026
Introduction
This website (the "Site") offers information, products, and services related to real estate (the "Services") that Christie's International Real Estate Puerto Rico ("we," "us," or "our") provides. This Privacy Policy applies to all users of the Site, including property sellers, buyers, investors, and website visitors, and describes how we collect, use, and disclose your Personal Information when you visit our website, landing pages, or marketing funnels, or interact with our advertisements, including but not limited to Meta (Facebook/Instagram) Ads and Google Ads.
We operate this website and may use third-party contractors, including CRM and automation platforms such as 7dconnect, to support the delivery of the Services and the Site ("Service Providers"). We act as the controller of your personal data, and our Service Providers assist us in providing the Services solely in their capacities as service providers and data processors.
By using our Site or submitting your information, you agree to the practices described in this Privacy Policy. This Policy does not apply to any websites, applications, or other online services that do not link to this Policy. If you have questions about our use of your personal information, please contact us using the information in Section 12 below.
We collect information from you in various ways when you access or use the Site or otherwise interact with the Services. This information may include:
Seller, Buyer & Investor Information
We collect this information directly from you through website forms, landing pages, surveys, and phone, SMS, or email communication in order to evaluate your needs and connect you with real estate services including selling, buying, investing, or receiving a potential cash offer. This may include: your full name, email address, and phone number; your property address and property details (condition, timeline, motivation, pricing expectations); your buying or investment preferences; and any additional information you voluntarily submit.
Information We Obtain from Third Parties
Social media information: We may maintain pages on social media platforms, such as Facebook, LinkedIn, Instagram, and other third-party platforms. When you visit or interact with these pages, the platform providers' privacy policies will apply to your interactions and their collection, use, and processing of your personal information.
Data enrichment sources: We may obtain additional information about you from third-party data providers, including property records and public records databases, demographic and behavioral data providers, and other commercially available data sources.
Communication & Interaction Data
To provide services and maintain communication, we collect and may store SMS/text message content and metadata, email content and metadata, phone call logs and recordings (where permitted by law), and chat or form submissions. We may store and log these communications for quality assurance, training, and compliance purposes.
Our CRM services, including 7dconnect, may synchronize with email accounts to facilitate communication management. When email synchronization is enabled, information from emails exchanged with you may be processed and stored, including email content, sender and recipient information, timestamps, and attachments.
Device & Usage Information
We and our Service Providers may automatically collect device data (including IP address, browser type, device type, and time zone) and usage data (including pages visited, interaction data, and general location information such as city, state, or geographic area) in order to optimize performance, improve user experience, and analyze marketing effectiveness. We use the following tools for this purpose: cookies, tracking pixels, tags, and web beacons, including through CRM and automation platforms (such as 7dconnect), Google Analytics, and the Meta Pixel.
Marketing & Behavioral Data
To deliver relevant advertisements and improve campaign performance, we collect information about ad clicks and engagement, website behavior, and conversion tracking through platforms including Meta (Facebook & Instagram Ads) and Google Ads.
We may use your personal information for the following purposes:
To provide and operate our Services and our Site: We use your information to provide, operate, and improve our Services and Site; communicate with you about our Services and business; and provide support and respond to requests, questions, and feedback.
To manage our relationship with you: We use CRM tools and services, including 7dconnect, to maintain records of our communications, track your preferences and interests, and provide personalized service.
To send you communications: By submitting your information through our Site or advertisements, you provide express written consent to receive calls (manual and automated), SMS/text messages, and emails, including appointment reminders, property-related updates, and marketing communications. Message frequency may vary, and message and data rates may apply. Consent is not required to purchase any service. You may opt out at any time as described in Section 6 below.
To comply with law: As we or our Service Providers believe necessary or appropriate to comply with applicable laws, lawful requests, and legal process.
For compliance, fraud prevention, and safety: To protect our, your, or others' rights, privacy, safety, or property; enforce the terms and conditions that govern our Services; and protect against fraudulent, harmful, unauthorized, or illegal activity.
For lead generation and routing: Our website is designed for lead generation. By submitting your information, you acknowledge that you are requesting to be contacted, you agree that your information may be routed to relevant licensed real estate professionals, and you understand follow-up may occur via multiple channels (phone, SMS, and email).
We are committed to complying with all Fair Housing laws. We do not use Personal Information to discriminate on the basis of race, color, religion, sex, disability, familial status, or national origin.
We do not sell your Personal Information. We may share your personal information with:
Internal team members: Our employees and contractors, to facilitate your interactions with us.
Licensed real estate agents, brokers, or investors: When relevant to evaluating or fulfilling your request.
CRM and communication platforms: Including 7dconnect and similar automation systems that help us manage our relationship with you.
Advertising platforms: Meta (Facebook/Instagram) and Google, for the advertising purposes described in Section 5.
Email and SMS service providers: To facilitate our communications with you.
Compliance, fraud prevention, and safety: To comply with legal obligations, respond to lawful requests, and protect our rights and prevent fraud.
Business transfers: We may share information in connection with a corporate divestiture, merger, consolidation, acquisition, reorganization, sale of assets, bankruptcy, or dissolution. We will make reasonable efforts to require the recipient to honor this Privacy Policy.
We use your Personal Information to provide targeted advertisements, including retargeting ads, lookalike audience targeting, and conversion tracking, through Meta (Facebook & Instagram Ads) and Google Ads.
We use cookies to enhance user experience, analyze traffic, and support marketing campaigns. You may disable cookies in your browser settings, but some features may not function properly.
Communication Opt-Outs
To opt out of SMS communications, reply STOP to any SMS message sent to you. To opt out of email communications, use the unsubscribe link included in any email we send.
Behavioral Advertising Opt-Outs
You may opt out of interest-based advertising through: Facebook (https://www.facebook.com/settings/?tab=ads), Google (https://adssettings.google.com), and the Digital Advertising Alliance (https://optout.aboutads.info/).
Do Not Track
We do not respond to "Do Not Track" signals due to a lack of consistent industry standards.
Your Privacy Rights
Depending on your location, you may have the right to: access your data; correct inaccurate data; request deletion of your data; and opt out of marketing communications. To exercise your rights, please contact us using the information in Section 12 below.
We retain Personal Information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and maintain records for compliance and marketing analysis. You may request deletion of your information at any time by contacting us.
Your information may be processed and stored in the United States or other jurisdictions where our service providers operate. By using our Services, you consent to such transfers.
The Site and Services may contain links to websites and other online services operated by third parties. We are not responsible for the privacy practices of third-party websites or services linked from our Site.
We implement reasonable technical, organizational, and physical safeguards designed to protect the Personal Information we collect. However, no system is completely secure, and we cannot guarantee absolute security.
This Site is not intended for individuals under 18 years of age. We do not knowingly collect Personal Information from minors. If we learn that we have collected personal information from a minor without appropriate consent, we will delete it.
(i) Use of SMS Text Messaging
We use SMS Text Messaging to confirm appointments, send reminders, notify you of schedule updates, and provide property-related updates and marketing communications.
(ii) Consent
By submitting your information through our Site or advertisements, you provide express written consent to receive calls (manual and automated) and SMS/text messages from us. Consent is not required to purchase any service.
(iii) Unsubscribing from SMS Text Messaging
You can cancel the SMS service at any time. Just text "STOP". After you send the SMS message "STOP" to us, we will send you an SMS message to confirm that you have been unsubscribed. If you want to join again, sign up as you did the first time, and we will start sending SMS messages to you again.
(iv) Assistance
If you are experiencing issues with the messaging program, you can get help directly by contacting us at the email in Section 12 below.
(v) Carrier Liability
Carriers are not liable for delayed or undelivered messages.
(vi) Frequency and Data Rates
Message and data rates may apply for any messages sent to you from us and to us from you. Message frequency may vary.
You can reach us at:
Christie's International Real Estate Puerto Rico
Email: [email protected]
Phone: (939) 337-3000
Address: 1904 McLeary Ave., San Juan, PR 00911
For requests regarding your privacy rights specifically, you may also contact us at [email protected].
We reserve the right to modify this Privacy Policy at any time. If we make material changes, we will notify you by updating the date of this Policy and posting it on this website.
If you are a California resident, the California Consumer Privacy Act as amended by the California Privacy Rights Act ("CCPA") gives you the right to request information regarding our disclosure of your Personal Information, and the following rights:
Categories of Personal Information Collected
In the preceding 12 months, we may have collected the following categories of personal information: identifiers (such as name, email address, phone number, and IP address); commercial information (such as property preferences and transaction history); internet or electronic network activity (such as browsing history and interactions with our Site); geolocation data (such as city and state derived from IP address); and inferences drawn from the above.
Requests to Know, Delete, or Correct
You have the right to request that we disclose the categories and specific pieces of Personal Information we have collected about you, and the right to request deletion or correction of that information. You may submit such a request using the contact information in Section 12. We will acknowledge receipt within ten (10) business days and respond within 45 calendar days (extendable up to 90 days with notice).
Authorized Agents
You may designate an authorized agent to make requests on your behalf, provided you give that agent written permission and we are able to verify your identity.
Right to Non-Discrimination
You have the right not to be discriminated against for exercising your California privacy rights.
Selling and Sharing of Personal Information
We do not "sell" Personal Information as that term is defined under the CCPA. We do not "share" Personal Information for cross-context behavioral advertising in a manner that requires an opt-out beyond the advertising opt-outs described in Section 5.
Sensitive Personal Information
We do not request sensitive personal information in connection with the use of the Site, except for account credentials which are used only to provide and secure your account, where applicable.
Global Privacy Control
We honor Global Privacy Control (GPC) signals as valid opt-out requests under the CCPA.
This Privacy Policy is designed to comply with the General Data Protection Regulation (GDPR), the California Consumer Privacy Act (CCPA), and the Telephone Consumer Protection Act (TCPA).
If you are not satisfied with our response to a privacy request, you may contact your local data protection authority.